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Accessibility statement

Last updated 9 May 2026

Hovermarks is committed to making our website and platform usable by as many people as possible, including those with disabilities. This statement applies to hovermarks.com, hovermarks.co.uk, and the Hovermarks platform served from app.hovermarks.com and admin.hovermarks.com.

Standard we target

We aim to meet Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across all customer-facing pages. WCAG 2.2 AA is the standard required by:

  • The UK Equality Act 2010 for service providers' websites where a "reasonable adjustment" duty applies.
  • The European Accessibility Act (Directive (EU) 2019/882), effective from 28 June 2025, for products and services made available to consumers in the EU.
  • The US Americans with Disabilities Act (ADA) Title III as applied by US courts to commercial websites; the US Department of Justice has confirmed WCAG 2.1 AA as the practical benchmark, and WCAG 2.2 AA exceeds that.
  • EN 301 549, the European harmonised standard for ICT accessibility, which incorporates WCAG 2.2 AA.

What we have done

  • Semantic HTML throughout, with meaningful headings, landmarks (<header>, <nav>, <main>, <footer>), and ARIA only where semantics aren't sufficient.
  • Keyboard navigability — every interactive control is reachable and operable without a mouse, with a visible 2px focus ring (teal on the marketing site, blue on the dashboard).
  • Skip-to-content link on every page so keyboard and screen-reader users can bypass the navigation.
  • Form labels associated via <label htmlFor>; error messages linked to fields via aria-describedby and aria-invalid.
  • Decorative SVGs marked aria-hidden. Meaningful illustrations carry role="img" with descriptive aria-label.
  • All animations respect the user's prefers-reduced-motion preference and disable transitions when set.
  • Colour contrast meets WCAG AA on both light and dark themes.
  • The dashboard exposes a per-tenant accessibility settings panel (high-contrast theme, larger touch targets for inspectors using the platform on a phone in safety gloves).

Known issues

We're transparent about what we know is not yet fully accessible:

  • The inspection-form rich-text editor (Professional plan) does not yet announce formatting changes to screen readers when content is reformatted from speech-to-text. Workaround: use the structured field types (PassFail / YesNo / Number / Select) which are fully accessible.
  • Some chart components in the analytics dashboard do not yet expose an underlying data table for screen-reader users. Workaround: use the Export to CSV button, which produces an accessible tabular view of the same data.
  • Customer-uploaded inspection photos rely on customers providing alt text. We surface a prompt at upload time and the platform supports alt-text editing, but cannot guarantee alt text is present on every uploaded image.

We track accessibility issues alongside other product issues and aim to resolve substantive issues within 30 days of report.

Audit and testing

  • The marketing site is built against a Lighthouse Accessibility target of 95+ on every page.
  • The platform is tested with NVDA + Firefox (Windows) and VoiceOver + Safari (macOS / iOS) before each release.
  • Independent accessibility audit scheduled for the period after general availability, with a public report.

Reporting an issue

If you find a barrier we've missed, please contact us. We take all accessibility reports seriously and respond promptly:

  • Email: [email protected]
  • Subject: Accessibility issue — <brief description>
  • We respond within 5 working days with an acknowledgement and an initial assessment.

If you'd prefer to raise an enforcement complaint:

  • UK: the Equality Advisory and Support Service at equalityadvisoryservice.com.
  • EU: your national accessibility regulator under the EAA.
  • US: the Department of Justice's Civil Rights Division at ada.gov.

Statement maintenance

This statement was last reviewed on 9 May 2026. We review it at least annually, and after any significant change to the platform's user-facing surfaces.

This statement reflects our current self-assessment. The independent audit referenced above will produce a more detailed report which will replace this self-assessment when complete.