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Accessibility statement

Last updated 31 October 2026

Hovermarks is committed to making our website and platform usable by as many people as possible, including those with disabilities. This statement applies to hovermarks.com, hovermarks.co.uk, and the Hovermarks Inspection platform served from inspect.hovermarks.com and admin.hovermarks.com.

Standard we target

We aim to meet Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across all customer-facing pages. None of these laws names WCAG itself, but WCAG AA is the benchmark commonly used to show that a website meets them:

  • The UK Equality Act 2010, which requires service providers to make reasonable adjustments for disabled people.
  • The European Accessibility Act (Directive (EU) 2019/882), effective from 28 June 2025, for products and services made available to consumers in the EU.
  • The US Americans with Disabilities Act (ADA) Title III as applied by US courts to commercial websites; the US Department of Justice has confirmed WCAG 2.1 AA as the practical benchmark, and WCAG 2.2 AA exceeds that.
  • EN 301 549, the European harmonised standard for ICT accessibility, which incorporates WCAG 2.2 AA.

What we have done

  • Semantic HTML throughout, with meaningful headings, landmarks (<header>, <nav>, <main>, <footer>), and ARIA only where semantics aren't sufficient.
  • Keyboard navigability, every interactive control is reachable and operable without a mouse, with a visible 2px focus ring (teal on the marketing site, blue on the dashboard).
  • Skip-to-content link on every page of the marketing site so keyboard and screen-reader users can bypass the navigation. Adding the same link to the dashboard is on our list.
  • Form labels associated via <label htmlFor>; error messages linked to fields via aria-describedby and aria-invalid.
  • Decorative SVGs marked aria-hidden. Meaningful illustrations carry role="img" with descriptive aria-label.
  • All animations respect the user's prefers-reduced-motion preference and disable transitions when set.
  • Text colours were darkened on 31 October 2026 after an automated check (axe-core) found small grey labels and teal links below the AA contrast ratio of 4.5:1 on the website. The website's text tokens now meet it.

Known issues

We're transparent about what we know is not yet fully accessible:

  • Some chart components in the analytics dashboard do not yet expose an underlying data table for screen-reader users. Workaround: use the Export to CSV button, which produces an accessible tabular view of the same data.

  • Customer-uploaded inspection photos rely on customers providing alt text. Each photo's caption, where one exists, is used as its alt text, otherwise a generic 'Inspection photo' label. The dashboard does not yet prompt for a caption at upload, so we cannot guarantee meaningful alt text on every uploaded image.

  • On the website, some links inside paragraphs are shown by colour and only underline on hover, which does not meet WCAG 1.4.1 (Use of colour). We are adding a permanent underline.

We track accessibility issues alongside other product issues and aim to resolve substantive issues within 30 days of report.

Audit and testing

  • The marketing site is built against a Lighthouse Accessibility target of 95+ on every page.
  • The platform is tested with NVDA + Firefox (Windows) and VoiceOver + Safari (macOS / iOS) before each release.
  • Independent accessibility audit on the roadmap for the first post-launch quarter, with a public report.

Reporting an issue

If you find a barrier we've missed, please contact us. We take all accessibility reports seriously and respond promptly:

  • Email: accessibility@hovermarks.com
  • Subject: Accessibility issue, <brief description>
  • We respond within 5 working days with an acknowledgement and an initial assessment.

If you'd prefer to raise an enforcement complaint:

  • UK: the Equality Advisory and Support Service at equalityadvisoryservice.com.
  • EU: your national accessibility regulator under the EAA.
  • US: the Department of Justice's Civil Rights Division at ada.gov.

Statement maintenance

This statement was last reviewed on 31 October 2026. We review it at least annually, and after any significant change to the platform's user-facing surfaces. Hovermarks is a product of BrainBoxIT Limited (company number 11703272, registered office 6 Range Green, Portsmouth, PO2 8RE).

This statement reflects our current self-assessment. The independent audit referenced above will produce a more detailed report which will replace this self-assessment when complete.